New Delhi: Indian Railways has decided to refund fully for all tickets for journey period from 21st March – 14th April 2020, in view of cancellation of all passenger trains and all passenger ticketing upto 14th April 2020.
For Counter booked PRS Tickets, tickets cancelled prior to 27th March, passengers have to file TDR (Ticket Deposit Receipt) with journey details by filling a form to Chief Commercial Manager (CCM)(Claims) or Chief Claims Officer (CCO) of any Zonal Railways Head Quarters upto the period 21st June 2020, for availing balance refund amount. Railways shall provide a utility through which the passenger can avail refund of balance amount so deducted during cancellation of such tickets.
Tickets cancelled after 27th March, will be fully refunded in respect of all such cancellation.
Passengers who booked E-tickets and cancelled prior to 27th March, will be refunded balance amount to the account of the passenger from which tickets was booked. IRCTC shall prepare a utility for providing the balance refund amount.
Full refund shall be payable to e-tickets cancelled after 27th March in respect of all such cancellations for which provisions has already been made.