Zomato, the prominent online food delivery platform, is reportedly delving into the realm of generative artificial intelligence (AI) to enhance its range of services. According to reports, the company has commenced trials with AI technology to improve the overall customer experience.
As the parent company of Blinkit, a quick commerce platform, Zomato intends to hire engineers specialising in machine learning, data science, and natural language processing. These experts will contribute to the development of AI-driven products. Zomato has also appointed a dedicated head of AI product development to oversee these initiatives.
Furthermore, it has been reported that Zomato plans to integrate AI technology into various customer-centric functionalities, including search, notifications, product photography, and customer support. The goal is to elevate the overall customer experience by harnessing the power of AI on both the Zomato and Blinkit platforms.
Simultaneously, Zomato is exploring potential collaborations with companies such as Google, Adobe, OpenAI, and Microsoft to advance its AI capabilities. By leveraging these partnerships, Zomato aims to make use of AI to enhance customer experience and services.
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