Kochi, June 29 (UNI) Cochin International Airport Ltd (CIAL) has secured the highest ranking in a passenger satisfaction survey, bagging 4.99 index points out of 5 for the first quarter of 2022.
The survey was conducted by Airports Council International (ACI), an organization of airport authorities aimed at unifying industry practices for airport standards globally, a release said on Wednesday.
ACI’s Airport Service Quality (ASQ Departures) is a benchmarking programme measuring passenger experience while they are at the airport.
During the first quarter, ACI conducted ‘ASQ departures’ at 244 airports globally. The ASQ Departures questionnaire is self-completed by randomly selected passengers at the boarding gates of pre-selected flights.
Selection of flights is based on the Official Aviation Guide database according to seat capacity, flights’ destination, and carrier to obtain a representative sample of all departures from a participating airport.
The ASQ Departures Survey covers all operating hours of the participating airport, and each day of the week is evenly distributed between each month of a quarter.
Cleanliness, health safety, availability of washrooms/toilets, comfort of waiting at the gate areas, and ease of getting to the airport were the five important broad parameters that have been decided this time for the survey.
CIAL Managing Directors S Suhas, IAS, attributed the high ranking of Kochi airport to efficient coordination of CIAL with other industry stakeholders as well as to the implementation of state-of-the-art passenger-friendly interfaces.
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