New Delhi: A two-day Bankers’ Awareness Program has been inaugurated today by V Srinivas, Secretary, Department of Pension and Pensioners’ Welfare at Government of India at Amritsar. Gauri Prasad Sharma, CGM, GBD PNB, S N Mathur, Joint Secretary (DoPPW), Bhupal Nanda, CCP, CPAO, and Parveen Goyal, GM, PNB participated in the inauguration ceremony. More than 50 officers from northern zone from CPPCs and pension dealing branches are participating in this 2-day program.
In his inauguration address, V Srinivas, stressed on providing seamless experience to pensioners for which the Department is working on an AI/ML enabled Integrated Pensioners Portal, linking the Department of Pension & Pensioners Welfare portal Bhavishya and Pension Portals of various Banks, creation of Chat bot to ensure seamless interaction between pensioners, Government and banker.
To enhance “Ease of Living” of pensioners and family pensioners, Department of Pension & Pensioners Welfare, Government of India has taken a number of welfare measures in pension policy as well as in digitization of pension related processes.
Since the major Pension Disbursing Authorities are banks, the Department of Pension and Pensioners’ Welfare has started a series of Awareness Programs for Central Pension Processing Centres and field functionaries handling pension related work in the bank. The objective of these programs is to spread awareness of the various rules and procedures regarding disbursement of pension to Central Government pensioners as well as to update the field functionaries about the changes that take place from time to time through various amendments in the policy and procedures. The purpose of the program is also to understand issues faced by Bank officials in handling these processes and pensioners’ grievances.