Thiruvananthapuram: The Thiruvananthapuram International Airport has been recognized as the Best Airport at arrivals globally by Airports Council International’s (ACI) Airport Service Quality (ASQ) Awards 2023.
Thiruvananthapuram International Airport shares the honor with two other airports — Kempegowda International Airport, Bengaluru and the Zayed International Airport – Terminal A in Abu Dhabi, UAE.
According to a press release by the Thiruvananthapuram International Airport, the ASQ awards are based on passenger feedback and are considered a testament to an airport’s commitment in providing an outstanding customer experience. It said that the global award was in recognition to the airport’s successful efforts and dedication towards delivering superior customer experience and increased satisfaction for its passengers.
The press release outlined the facilities that led to the award, which include enhanced baggage delivery performance, realignment of signages to prominent locations, facelift for the existing toilets, addition in number of immigration counters to reduce the wait time, addition in number of baggage trolleys and soft skill training for airport employees.
A spokesperson for the Thiruvananthapuram International Airport said, “ We are delighted to receive this prestigious award. This adds as a feather in the cap for Thiruvananthapuram International Airport which reflects the airport’s dedication to creating a seamless travel experience for passengers”.
The Airport Council International said that the ASQ Program, developed in partnership with leading travel technology company Amadeus, stands out as the preeminent airport customer experience measurement and benchmarking program globally.
According to ACI, unlike other programs in the aviation industry, ASQ’s approach is anchored in live research conducted through surveys administered directly to travelers at the airport, capturing their satisfaction levels.
Stefano Baronci, Director General, ACI Asia-Pacific & Middle East said, “From the east to the west, airports in Indonesia, Malaysia, Singapore, Republic of Korea, China, India, Oman, UAE and Jordan have excelled to provide a best-in-class service to their customers. Although the Asia-Pacific region has been the hardest hit by the pandemic, airports in the region have invested significantly in technology, human resources, and infrastructure to ensure that passengers continue to have a memorable and seamless experience.”
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